We do not currently allow Refunds or Returns if the order is fulfilled to you. This is because your orders are Printed & Sewed by Hand as per the size requirements of your order. We do not keep inventory but only produce as per-order basis. However, any technical issue that may arise during the processing, production or delivery of your order that hinders you actually receiving the product will be looked at very carefully & a Refund will be offered if applicable. If you have an issue with your order please e-mail at & your queries will be answered within the same business day. We want you to be satisfied with your Products, so any grievances, complaints & suggestions will be carefully heard & addressed. Thank You